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Q. I am getting poor print quality, what should I do?  



The print quality is not very good


Likely Cause

«Paper fiber and/or debris buildup in the cartridge carriage.


«Run the head cleaning cycle 2 to 3 times.

«Refer to printer user guide to run routine cleaning cycles. Recommend routine maintenance of printer to maintain peak performance and prevent debris buildup

If this does not work, please contact our service department, which you can find on our “Contact Us” page.

Lighter than normal printing


Likely Cause

«The printer may have switched to Economy Mode.


«Check the settings on your printer. Review the Print Quality, Density & Retention settings. Consult your printer user's manual in this case.

«Try the cartridge on another printer or try using a different cartridge to see if the problem persists. See First thing's 1st.

«If by doing step 2, you are able to determine it is not the cartridge and is a problem with your printer, you printer's components may need to be cleaned. Consult your printer user's manual in this case.